Why Openreach?

By choosing Openreach, you benefit from the commitments that we make to all our customers and the industry as a whole.

Whether you're a fixed network communications provider offering services to multi-national corporations, a mobile operator seeking to meet growing demand in public hotspots, or a systems integrator offering outsourced data centres to the public sector, you need to make your Optical network investment work as hard for you as possible. You also need to be sure you aren't locking yourself into a future that will limit your ability to compete. That's where we come in.

Expert advice when you need it

Whether you're new to Optical solutions, need to discuss your requirements or would simply value a second opinion, we can help. We'll use our specialist knowledge plus information about your existing circuits to identify exactly how they could benefit you. We can also help you understand:

  • When it makes sense to switch from multiple lower bandwidth circuits
  • How you can add Optical circuits to your existing network to provide better business continuity
  • How our Optical solutions could help you save thousands of pounds on space and power.

Helping you avoid costly mistakes

Simply talking to our experts could help you avoid the many pitfalls that exist. It will almost certainly help you make more informed choices for your business.

We'll help you:

  • Make choices that will meet your longer term requirements
  • Avoid solutions that might restrict your ability to expand and compete in the future
  • Recognise solutions that seem cheap at first, but may force you to invest again later
  • Understand exactly what you'll be risking if you choose a shared infrastructure.

Putting your future first

Optical circuits are an important long-term investment and our job is to give you solutions that support the future of your business, rather than harming it for the sake of short-term savings.

We give you access to specialists who listen to your needs, take time to understand your future requirements, and then consult with our suppliers to design exactly the right solution for you.

In our experience, this is time well spent – resulting in solutions that make it easier and more cost-effective to upgrade and expand your network later.

If your future requirements aren’t clear we can design solutions that maximise your options and flexibility.

Keeping you competitive

With a wealth of expertise behind us, we know how important availability, coverage and peace of mind are. But these alone aren't enough. Flexibility, scalability and upgradability depend heavily on the quality of the solution design itself.

We will work with you to ensure all your needs are met and that you are able to make completely informed decisions.

Delivering your requirements — however complex

We don't cherry-pick the work we want to do or the work that is easier or more profitable for us – this means your investment is never wasted and we'll always answer your call.

If you choose us for a new circuit (or need to expand an existing circuit to a new site), our experts will use their skills to deliver your solution right first time – wherever you need it and however challenging or time-consuming it is.

Processes that deliver certainty

Our professional approach also means we only make design, delivery, latency and network reliability promises you can really rely on.

When you choose us, you won't get bitten by unexpected costs halfway through. If we say we can do something, we can. And once you get a firm quote from us it stays that way. We will explain what's included, what fibres are available today and we'll tell you upfront if anything else needs to be done that might add to the price.

Developing with the times

The market is moving fast and bandwidth demand continues to increase. It's one thing investing in a solution that meets your needs today, but what about the future? You have to be sure your chosen supplier will keep developing their own products for the benefit of your business – not just their own bottom line.

Our current Optical solutions can provide bandwidths up to 10Gb, but we're not standing still. We are already working closely with our suppliers to identify the right time to make even greater Optical bandwidths available to our customers – using the best equipment. All our development roadmaps are published on the Openreach portal.

Trusted provider

As the official Telecommunications Infrastructure Partner and a Sustainability Partner for the London 2012 Olympic and Paralympic Games, Openreach is very proud to be delivering the communications infrastructure that will serve the competition venues, training venues and other non-competition venues right across the UK. Our infrastructure will also provide a lasting legacy to support the massive regeneration of the Stratford area of London.

Consultative approach

We run regular forums to make sure you have the opportunity to hear the latest news about our Optical portfolio, share your views on proposed developments and influence our overall direction. This includes a Statement of Requirement (SOR) process, which you can use to formally request the introduction of a new product or a change to an existing one.

Environmentally responsible

Being environmentally responsible is about actions, not words, which is why our approach to sustainability is linked closely to both our product development and operational activities. For example, by making improvements to our voice, broadband and backhaul infrastructure we have significantly reduced our energy consumption and carbon emissions. And just reducing the number of times we need to send out our engineers has helped us lower the amount of CO2 released from our vans and lorries by more than 15 per cent.

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